THE ORPHÉAU WARRANTY COVERS :

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• Manufacturing or design defects or any defect appearing during normal use of the product.

• Solidity: that is to say all the elements which guarantee that the product is strong enough to meet the use for which it is intended.

• Durability and materials: that is to say all the elements which guarantee that the product can durably meet the use for which it is intended.

• Safety of use: that is to say all the elements which guarantee that the product can be used in complete safety by the consumer.

• The heartbreaks.

Thus, the ORPHÉAU warranty covers all the elements which ensure that the product can meet the use for which it is intended:

• the structure which ensures the solidity of the product is guaranteed for 2 years .

• the coverings (leather, fabric, lacquers, patinas, etc.) are guaranteed for 2 years .

• the machine mechanisms and motors, grippers, sensors, extensions and cables, whether electric or manual, are guaranteed for 2 years .

• batteries, transformers, push buttons and other electrical and electronic parts are guaranteed for 2 years .

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In France, the store applies in any case the legal guarantee against hidden defects (articles 1641 and 1648 paragraph 1 of the Civil Code) and the legal guarantee of conformity (articles L 217-4 and following of the Consumer Code).

When acting as a legal guarantee of conformity, the consumer:

• Benefit from a period of two years from the delivery of the property to act;

• May choose between repair or replacement of the good, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code - however, the seller may not proceed according to the buyer's choice if this choice entails a manifestly disproportionate cost compared to the other modality, taking into account the value of the good or the importance of the defect. He is then required to proceed, unless this is impossible, according to the method not chosen by the buyer;

• Is exempt from providing proof of the existence of the lack of conformity of the good during the twenty-four months following the delivery of the good, except for second-hand goods.

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The legal guarantee of conformity applies independently of the commercial guarantee. The consumer can decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the civil code. In this case, he can choose between the resolution of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code - the buyer has the choice to return the item and have the price returned, or to keep the thing and have part of the price returned.

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THE ORPHÉAU WARRANTY DOES NOT COVER:

• Discolorations, alteration or any modification or deterioration of the appearance of materials due to:

  • excessive action of natural or artificial light;

  • the use of any maintenance product not suitable for the coating, as well as non-compliance with maintenance conditions;

  • to external causes: domestic accidents, water damage, stains, burns, scratches, animals, etc.

  • improper assembly, setting or adjustment or other interventions not carried out by persons approved by Orphéau;

  • to the action of sweating and natural perspiration

• Damage caused by improper use.

• Repairs or modifications that have been carried out at the initiative of the customer by himself or by a company of his choice.

APPLICATION OF THE GUARANTEE:

• The Orphéau guarantee only applies to goods paid in full (purchases financed by a credit organization are considered paid as soon as there has been no unfounded opposition to payment by the borrower and subject to the the part payable in cash has been fully paid).

• The Orphéau guarantee only applies on presentation of the original invoice in the name of the customer. It is not assignable or transferable in the event of resale of our products.

• The warranty does not apply to exhibition furniture on sale or sold as is (unless expressly stated otherwise on the invoice).

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LEGAL DISPOSITIONS :

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Regardless of the commercial guarantee, Orphéau remains bound by the legal guarantee of conformity mentioned in Articles L. 217-4 to L. 217-13 of the Consumer Code and that relating to defects in the item sold, under the conditions provided for in Articles 1641 to 1648 and 2232 of the Civil Code.
“Legal guarantee of conformity” (extract from the Consumer Code):

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Article L. 217-4 : “The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. It is also responsible for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to it by the contract or has been carried out under its responsibility. "

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Article L. 217-5 : "To be in conformity with the contract, the good must be suitable for the use usually expected of a similar good and, if applicable:

• correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model;

• present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;

• present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. "

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Article L. 217-12: “The action resulting from the lack of conformity lapses two years after delivery of the goods. "

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Article L. 217-16 : "When the buyer asks the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, a repair covered by the warranty, any downtime of at least seven days is added to the remaining warranty period. This period runs from the buyer's request for intervention or the provision for repair of the property in question, if this provision is subsequent to the request for intervention. "
"Guarantee against defects in the item sold" (extract from the Civil Code)

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Article 1641: "The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer has not acquired it. , or would have given a lower price, if he had known them. "

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Article 1648: “The action resulting from crippling defects must be brought by the purchaser within two years from the discovery of the defect. "